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Privacy Policy

Last updated: January, 2027

This Privacy Policy explains how YourSaleMate (“we”, “our”, “us”) collects, uses, and protects your information when you use our website, platform, and AI-powered services. By accessing or using YourSaleMate, you agree to the practices described in this policy. 

If you have any questions, you can contact us anytime at yoursalemate@gmail.com.

1. Who We Are

YourSaleMate is an AI-powered customer service platform that helps businesses deploy intelligent chat agents on their websites to automate customer support, capture leads, and provide real-time assistance.

Our mission is to help businesses deliver faster, smarter customer experiences using artificial intelligence while maintaining strong privacy and data protection standards.

2. Information We Collect

We collect information in a few simple ways to operate and improve our services.

Information You Provide

When you create an account or use the platform, you may provide:

  • Name
  • Email address
  • Company name
  • Account login credentials
  • Billing information
  • Files or documents uploaded to your knowledge base
  • AI configuration settings
  • Messages sent to customer support

Information Collected Automatically

When you use our website or platform, some technical information is collected automatically, including:

  • IP address
  • Device type
  • Browser type
  • Operating system
  • Platform usage activity
  • Access times and logs
  • Performance and error data

This information helps us maintain platform stability and security.

Information From End-Users

If you deploy a YourSaleMate AI agent on your website, we may process information provided by your website visitors during chat conversations, including:

  • Chat messages and conversation history
  • Names or email addresses voluntarily shared
  • Device metadata such as IP address or browser type

In these cases:

  • You act as the Data Controller
  • YourSaleMate acts as the Data Processor

We process this data only to operate the AI service.

Information From Integrations

YourSaleMate allows integrations with third-party tools. When you connect these services, we only access the data you authorize.

These integrations may include:

  • Google Workspace (Docs, Drive, Gmail, Sheets)
  • Slack
  • Notion
  • CRM platforms
  • Customer support systems
  • Marketing automation tools

You can revoke integration access at any time from the connected service.

3. How We Use Your Information

We use your information only to operate and improve the YourSaleMate platform.

This includes:

  • Creating and managing your account
  • Operating your AI chat agents
  • Processing payments and subscriptions
  • Providing customer support
  • Improving product performance
  • Monitoring system security
  • Preventing fraud, abuse, or unauthorized access
  • Analyzing usage patterns to improve features

We do not sell your personal data to third parties.

4. AI Processing and Conversations

YourSaleMate uses artificial intelligence to generate responses during conversations with website visitors.

AI systems process conversation inputs to generate helpful responses in real time.

These responses may be generated using trusted AI providers such as:

  • OpenAI
  • Anthropic
  • Google

Data sent to these providers is processed according to secure contractual agreements.

We do not use your conversation data to train public AI models without permission.

5. How We Store and Protect Your Data

YourSaleMate uses secure infrastructure provided by leading cloud providers:

  • Amazon Web Services (AWS)
  • Google Cloud Platform
  • Microsoft Azure

To protect your information, we implement:

  • HTTPS / TLS encrypted connections
  • Secure cloud infrastructure
  • Role-based access controls
  • Token-based API authentication
  • Continuous security monitoring
  • Regular vulnerability testing

Access to sensitive data is limited to authorized personnel only.

6. How We Share Your Data

We share data only when necessary to operate our services.

This may include trusted service providers such as:

  • Cloud hosting providers
  • AI model providers
  • Payment processors
  • Email delivery services
  • Analytics and monitoring tools
  • Third-party integrations you authorize

All partners are required to maintain appropriate security and data protection measures.

We never sell or trade your personal information to advertisers or unrelated third parties.

7. Cookies and Analytics

YourSaleMate uses cookies and similar technologies to keep the platform functioning properly and improve user experience.

Cookies may be used for:

  • User authentication
  • Session management
  • Security monitoring
  • Performance analytics

Analytics tools help us understand how users interact with our platform so we can improve performance.

You can control cookie preferences through your browser settings.

8. Your Privacy Rights

Depending on your location, you may have rights regarding your personal data under laws such as the General Data Protection Regulation.

These rights may include:

  • Access to your personal data
  • Correction of inaccurate information
  • Deletion of your data
  • Restriction of data processing
  • Data portability
  • Objection to certain processing activities

To use these rights, simply email us at yoursalemate@gmail.com, and we will respond as soon as possible.

9. Third-Party Services

  • YourSaleMate may contain integrations or links to third-party services.
  • When you connect an external platform, that service may collect or process data according to its own privacy policy.
  • We recommend reviewing the privacy policies of any third-party services you use with YourSaleMate.

10. Data Retention

We retain personal information only for as long as necessary to provide our services and comply with legal obligations.

Typical retention periods may include:

  • Account data retained while your account is active
  • Payment records retained for legal and tax requirements
  • Chat logs stored according to your platform settings
  • Backup data retained for a limited time for disaster recovery

You may request account deletion at any time.

11. Children’s Privacy

YourSaleMate is not intended for children under the age of 16.

We do not knowingly collect personal data from children. If we discover that such data has been collected unintentionally, we will delete it promptly.

12. Policy Updates

We may update this Privacy Policy occasionally to reflect:

  • New platform features
  • Legal or regulatory changes
  • Security improvements

When updates occur, we will revise the “Last updated” date and notify users when appropriate.

13. Contact Us

If you have any questions or concerns about this Privacy Policy, feel free to reach out:

📧 yoursalemate@gmail.com

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