Last updated: January, 2027
YourSaleMate (“we”, “our”, “us”) is committed to protecting user privacy and complying with the General Data Protection Regulation (GDPR) for individuals located in the European Economic Area (EEA) and the United Kingdom.
As an AI-powered customer service platform, we process both:
This page explains how we process personal data under GDPR and outlines your rights as a data subject.
The General Data Protection Regulation is a European Union data protection law designed to give individuals greater control over their personal data and ensure organizations handle personal information responsibly.
GDPR establishes rules regarding:
Although YourSaleMate operates globally, we apply GDPR principles as a baseline privacy standard for all users worldwide.
Depending on the context, YourSaleMate acts as either a Data Controller or a Data Processor.
Role | Context | Responsibility |
Data Controller | For YourSaleMate account holders | We determine how your account information is processed |
Data Processor | For data processed through AI agents on your website | We process your customers’ data only according to your instructions |
When you deploy a YourSaleMate AI chatbot on your website:
We provide a Data Processing Agreement (DPA) that governs this relationship and ensures GDPR compliance.
When you create and use a YourSaleMate account, we may collect:
When visitors interact with AI agents powered by YourSaleMate, we may process:
Important:
We do not intentionally collect special category data (such as health data, biometric identifiers, racial or ethnic origin, political opinions, or religious beliefs) unless explicitly required and authorized by the customer using our platform.
Under Article 6 of the General Data Protection Regulation, we process personal data based on the following legal grounds:
Legal Basis | Purpose |
Consent | When users create accounts, accept cookies, or enable integrations |
Contractual Necessity | To provide AI services, maintain accounts, and process subscriptions |
Legal Obligation | Compliance with tax laws, fraud prevention, and legal requests |
Legitimate Interests | Platform security, performance improvements, and abuse prevention |
For end-user data processed through AI agents, the legal basis is determined by the customer acting as Data Controller.
We use your data to:
We process end-user data to:
We do not:
Sell personal data to third parties
Use customer conversation data to train general AI models without permission
Share data with unauthorized third parties
Use automated decision-making that produces legal or similarly significant effects
YourSaleMate uses artificial intelligence to generate responses to user queries.
AI providers may include:
These providers process data according to their own security and privacy standards.
Customers using YourSaleMate can:
AI outputs may contain inaccuracies and should be reviewed before making critical decisions.
YourSaleMate uses cookies and similar technologies to operate and improve the platform.
Cookies may be used for:
Where required by law, we obtain user consent before placing non-essential cookies.
We use enterprise-grade infrastructure to protect data.
We implement multiple safeguards including:
Access to personal data is limited to authorized personnel who require it to perform their duties.
We may share limited data with trusted service providers (subprocessors) who help us operate the platform.
Subprocessor | Purpose |
AWS / Google Cloud / Azure | Infrastructure and hosting |
OpenAI / Anthropic / Google | AI processing |
Stripe | Payment processing |
Postmark / SendGrid | Email delivery |
Sentry | Error monitoring |
Mixpanel / Amplitude | Product analytics |
All subprocessors:
We do not share data with advertising networks or data brokers.
Some service providers operate outside the European Economic Area.
To ensure lawful transfers, we rely on safeguards including:
These mechanisms ensure personal data remains protected when transferred internationally.
Individuals located in the EEA or UK have rights under the General Data Protection Regulation.
These rights include:
Right | Description |
Right of Access | Request a copy of your personal data |
Right to Rectification | Correct inaccurate data |
Right to Erasure | Request deletion of your data |
Right to Restrict Processing | Limit how data is processed |
Right to Data Portability | Receive your data in machine-readable format |
Right to Object | Object to processing based on legitimate interests |
Right to Withdraw Consent | Withdraw consent at any time |
We respond to verified requests within 30 days, unless extensions are required.
Requests can be submitted to:
Email: yoursalemate@gmail.com
Subject: GDPR Request
If you believe your data protection rights have been violated, you may lodge a complaint with your local supervisory authority.
Examples include:
We retain personal data only for as long as necessary.
Data Type | Retention Period |
Account information | Duration of account + up to 2 years |
Conversation logs | Default 90 days (configurable by customer) |
Payment records | Up to 7 years (legal requirements) |
Deleted account data | Soft-deleted for 30 days before permanent deletion |
Backup data | Up to 90 days |
Customers may configure shorter retention periods where available.
YourSaleMate services are not intended for children under 16. We do not knowingly collect personal data from individuals under 16.
If we discover such data has been collected inadvertently, it will be deleted promptly.
If a personal data breach occurs:
We may update this GDPR Compliance page as regulations evolve or our platform features change.
Minor updates: Posted immediately with revised date
Significant changes: Email notification to account holders 30 days in advance
Last updated: March 7, 2026
For GDPR-related questions or requests:
Email: yoursalemate@gmail.com
Website: www.yoursalemate.com
